911bet Responsible Gaming — Play Smart, Play Safe

The minimum age requirement at 911bet is 18 years. This is an absolute rule with no exceptions. Every player who registers on 911bet.bio must be at least 18 years old at the time of registration and must remain eligible throughout the lifetime of their account. We enforce this policy through a combination of registration checks, Know Your Customer (KYC) identity verification, and behavioural monitoring.

During registration, all players are required to confirm that they are 18 years of age or older by accepting our Terms & Conditions. Following registration, players may be required to submit a valid government-issued photo identity document — such as a National Identity Card (NID), passport, or birth certificate — to verify their age before withdrawals are processed or before certain account features are unlocked. Players who cannot verify their age to our satisfaction will have their account suspended pending review.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed 911bet.bio, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We also strongly recommend using parental control software such as Net Nanny, Bark, or Qustodio to restrict access to gambling websites on shared or family devices.

Protecting Minors — What You Can Do

If you share a device with younger family members, please ensure your 911bet account is protected by a strong, unique password that is not stored visibly on the device. Log out of your account after every session. Never share your account credentials with anyone, regardless of their age. Leaving an active betting session accessible to a minor is a violation of our Terms & Conditions and may result in account suspension.

For the vast majority of players, betting on 911bet is a fun, recreational activity — something to enjoy alongside a BPL match or a weekend cricket session. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively impacts their finances, relationships, and mental wellbeing. Recognising the early warning signs is the first step toward getting back in control.

Problem gambling does not always look dramatic. It often develops gradually, beginning with chasing losses after a bad session or spending slightly more than planned. Over time, the behaviour can escalate. The signs below are commonly associated with gambling that is becoming harmful. If you recognise several of these patterns in yourself — or in someone you care about — it is important to act early.

Common Warning Signs

• Chasing losses: Placing additional bets in an attempt to win back money you have already lost, especially after a long losing streak.
• Spending beyond your means: Regularly depositing more than you can comfortably afford to lose, or using money set aside for rent, food, or bills to fund betting.
• Preoccupation with gambling: Thinking about betting frequently throughout the day, planning your next session while at work or school, or feeling restless when unable to place a bet.
• Hiding gambling activity: Concealing deposits, withdrawals, or betting sessions from family members, or being dishonest about the amount of time or money spent on gambling.
• Neglecting responsibilities: Missing work deadlines, academic commitments, or family obligations because of time spent gambling or recovering from gambling-related stress.
• Borrowing money to gamble: Taking loans, using credit facilities, or borrowing from friends and family specifically to fund gambling activity.
• Failed attempts to stop: Having tried to cut down or stop gambling multiple times without success, or feeling that you cannot control how long or how much you bet.
• Gambling to escape problems: Using betting as a way to cope with stress, anxiety, depression, loneliness, or boredom rather than as entertainment.

If several of these signs resonate with you, please use the self-assessment questionnaire in the next section and consider reaching out to our support team or a professional counselling service. You are not alone, and help is available.

Self-exclusion is the most decisive step a player can take to protect themselves from gambling-related harm. When you self-exclude from 911bet, your account is suspended, all betting and deposit activity is blocked, and you will not receive any promotional communications from us for the entire duration of the exclusion period. We take self-exclusion requests extremely seriously and process them as a matter of urgency — typically within 24 hours of your request being received.

How to Request Self-Exclusion

1. Contact our support team Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the exclusion duration you are requesting.
2. Choose your exclusion period Select from a minimum of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. If you are unsure, our support team will recommend an appropriate duration based on your situation.
3. Account suspension confirmed Once your request is processed, you will receive a confirmation email. Your account will be blocked within 24 hours and all promotional communications will cease immediately.
4. Exclusion period is binding Self-exclusion cannot be reversed or shortened during the active period, regardless of the reason. This is intentional — it protects you during a period of vulnerability.
5. Returning after exclusion When your exclusion period expires, you may request account reinstatement by contacting support. Reinstatement is not automatic and requires identity verification and a cooling-off confirmation. We will also remind you of our responsible gaming tools before reinstating your account.

If you are self-excluding because gambling has become a serious problem, we strongly encourage you to also contact a professional support organisation alongside your 911bet self-exclusion. Blocking access to one platform is a positive step, but professional counselling addresses the underlying behaviour more comprehensively.

Setting a deposit limit is one of the most practical and effective ways to keep your 911bet spending under control. Deposit limits give you a hard cap on how much money can enter your account over a defined time period — daily, weekly, or monthly. Once the limit is hit, the system will not accept further deposits until the time period resets, regardless of your account balance or any promotional offers that may be active.

We recommend that every 911bet player sets a deposit limit as a standard account safety measure, even if you do not currently feel your gambling is problematic. Knowing your maximum spend in advance keeps betting firmly in the entertainment category and prevents the gradual drift into overspending that can occur when no guardrails are in place.

How Deposit Limits Work at 911bet

• Daily deposit limit: Caps the total amount deposited via bKash, Nagad, Rocket, Upay, or any other payment method within a 24-hour rolling window.
• Weekly deposit limit: Caps the total deposited within a calendar week (Monday 00:00 to Sunday 23:59 Bangladesh Standard Time, UTC+6).
• Monthly deposit limit: Caps the total deposited within a calendar month (1st to last day of the month, Bangladesh Standard Time).
• Lowering limits: A request to lower your deposit limit takes effect immediately. There is no waiting period for reductions — your protection is prioritised.
• Raising limits: A request to raise your deposit limit is subject to a mandatory 7-day cooling-off period before the increase comes into effect. This delay is intentional and cannot be waived.

To set or adjust a deposit limit, contact our support team at [email protected]. Please include your registered account username, the limit type (daily, weekly, or monthly), and the amount in BDT (Bangladeshi Taka). Our team will confirm the change within 24 hours.

Sometimes the most responsible thing a player can do is step back for a short period without permanently closing their account. 911bet's time-out feature allows you to suspend all betting and deposit activity for a defined short period, giving you the space to reassess your habits without the finality of self-exclusion.

Time-outs are particularly useful when you have had an especially frustrating session and feel the urge to continue betting beyond what you planned, or when other life stressors are making it hard to approach gambling with a clear head. Think of it as a mandatory pause button — one that you activate yourself, before the situation escalates.

Available Time-Out Periods

• 24-hour time-out: A one-day break. All betting and deposits are suspended from the moment the request is processed. Useful after a bad session or when you feel you have been playing too long in a single day.
• 7-day time-out: A one-week break. Gives you time to step away for a full week, re-evaluate your budget, and return with a fresh perspective if you choose to do so.
• 30-day time-out: A one-month cooling-off period. Recommended for players who have noticed several of the warning signs listed in this page's earlier sections and want a meaningful break without committing to formal self-exclusion.

During any time-out period, your account balance is preserved, and any pending withdrawals will continue to be processed normally. You will not receive marketing emails or promotional SMS messages during the time-out. You cannot log in to place bets or make new deposits, but you may log in to check your balance or request a withdrawal.

Unlike deposit limits, a time-out cannot be reversed or shortened once it has been activated. This non-negotiable aspect of the feature is deliberate — it ensures the break is genuine and gives you the best chance of returning to gambling with a healthier mindset, if you return at all.

If you believe that gambling has become or is becoming a problem for you, please know that reaching out for help is a sign of strength, not weakness. Problem gambling is a recognised condition, and effective support is available. The 911bet responsible gaming team is trained to handle these conversations with empathy and complete confidentiality. We will never judge you for asking for help — in fact, we strongly encourage it.

Contacting 911bet Support

Our support team is available 24 hours a day, 7 days a week. If you feel that gambling is negatively affecting your life, please contact us immediately:

• Email: [email protected] — Subject line: "Responsible Gaming Help"
• Response time: Within 2 hours for urgent responsible gaming requests
• Confidentiality: All responsible gaming conversations are handled with strict confidentiality and are not shared with any third party except where required by law

When you contact us, our team can help you activate self-exclusion, set deposit limits, request a time-out, retrieve your account history to review your spending, or simply listen and point you toward appropriate professional resources. We are not trained counsellors ourselves, but we take our duty of care to players very seriously and will support you through the process of getting help.

Professional Support Organisations

For professional counselling and support with problem gambling, we recommend seeking assistance from qualified mental health professionals or addiction counsellors in Bangladesh. The National Mental Health Institute (NIMH) in Dhaka provides addiction-related counselling services, and general psychological support is available through medical institutions in major cities including Dhaka, Chittagong, Sylhet, and Khulna. Your local GP or community health worker can also refer you to appropriate support.

If your gambling problem is affecting your financial situation, consider speaking with a financial adviser or contacting a consumer debt advisory service. Managing the financial consequences of problem gambling is an important part of the recovery process, and professional guidance can make a significant difference.

Remember: betting at 911bet is intended to be enjoyable entertainment for adults aged 18 and above. If it has stopped being fun, that is the clearest signal that it is time to take a break. We are here to help you do that — at any time, without judgement.