911bet Privacy Policy — Your Data, Protected

When you register, deposit, play, or interact with 911bet in any way, we collect certain personal information about you. The categories of data we collect are described below. We collect only what is necessary to operate the platform, comply with our legal obligations, and deliver a safe and enjoyable betting experience to players across Bangladesh.

Registration Data

When you create a 911bet account, we collect your full name, date of birth, email address, mobile phone number, and the residential address you provide during sign-up. This information is required to verify your identity, confirm that you meet the 18+ age requirement, and set up your account wallet. Providing inaccurate registration data is a breach of our Terms & Conditions.

Identity Verification Data

As part of our Know Your Customer (KYC) process, we may request copies of your National Identity Card (NID), passport, birth certificate, or other government-issued photo identification. We may also request proof of address (such as a utility bill or bank statement) and proof of payment method ownership. These documents are used solely for identity verification and anti-money laundering compliance purposes.

Financial Transaction Data

We record all deposit and withdrawal transactions associated with your account, including transaction amounts, timestamps, payment method identifiers (such as your bKash or Nagad mobile number), and transaction status. We do not store full payment card numbers; card transactions are processed by PCI-DSS-compliant payment partners who handle card data directly.

Behavioural and Usage Data

We collect data about how you use the 911bet platform, including pages visited, games played, bets placed, session durations, device type, browser type, operating system, IP address, and approximate geographic location derived from your IP. This data is used to improve platform performance, personalise your experience, detect fraud, and monitor for responsible gaming indicators.

Communications Data

If you contact our support team at [email protected], we retain a record of that correspondence, including your email address, the content of your message, and our response. This record is kept for quality assurance, dispute resolution, and regulatory compliance purposes.

911bet uses the personal data we collect for specific, legitimate purposes only. We do not use your data for purposes beyond those described in this Privacy Policy without your prior consent, except where required by law. The primary purposes for which we process your data are as follows:

• Account management: Creating and maintaining your 911bet account, verifying your identity and age, and keeping your account details up to date.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other payment partners, and maintaining accurate transaction records.
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and financial crime prevention frameworks.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting player accounts from unauthorised access, and maintaining the integrity of the platform.
• Responsible gaming: Monitoring betting behaviour for indicators of problem gambling, enforcing self-exclusion requests, and ensuring compliance with our responsible gaming commitments.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of our correspondence for quality assurance purposes.
• Platform improvement: Analysing aggregated usage data to improve the functionality, performance, and user experience of 911bet.bio.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, where you have opted in to receive such communications. You may opt out of marketing communications at any time by contacting support at [email protected].

We process your data on the following legal bases: performance of a contract (your account agreement with 911bet), compliance with a legal obligation, legitimate interests (fraud prevention, platform security, responsible gaming monitoring), and consent (marketing communications). Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

911bet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. These partners are bound by their own privacy policies and applicable financial regulations. They are not permitted to use your data for any purpose beyond completing the specific transaction for which it was shared.

Identity Verification and KYC Providers

We may use third-party identity verification services to assist with KYC checks. These providers process identity document images and personal details solely for the purpose of verifying your identity on behalf of 911bet. They are contractually prohibited from retaining or using your data for any other purpose.

Fraud Prevention and AML Services

We may share transaction data and account information with fraud prevention and anti-money laundering screening services. These services help us identify and investigate suspicious activity. Sharing data for these purposes is a legal obligation and a legitimate interest of 911bet and the wider financial ecosystem.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are required to do so by law, court order, or other binding legal instrument. In such cases, we will share only the data specifically requested and will notify you of the disclosure where we are legally permitted to do so.

Business Transfers

In the event that 911bet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing practices that result from it, prior to the transfer taking effect.

911bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site traffic, and deliver a personalised experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other files on your device.

The table below summarises the categories of cookies used on 911bet.bio and their purposes:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera).

We do not use cookies to collect data that could be used to identify you personally beyond the context of your 911bet account session. Analytics data collected via cookies is aggregated and anonymised before analysis. We do not share cookie-derived data with advertising networks or social media platforms.

911bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. Our security programme is reviewed and updated regularly to address emerging threats and industry best practices.

All data transmitted between your device and 911bet.bio is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This ensures that your login credentials, financial transaction data, and personal information cannot be intercepted in transit. The padlock icon visible in your browser's address bar when visiting 911bet.bio confirms that an active SSL connection is in place.

Access to your personal data within 911bet's systems is restricted on a strict need-to-know basis. Only staff members who require access to specific data to perform their job functions are granted access, and all such access is logged and audited. Staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.

Financial transaction data is processed in partnership with PCI-DSS-compliant payment providers. 911bet does not store full payment card numbers or CVV codes on its own servers. Mobile wallet transaction identifiers (such as bKash account numbers) are stored in encrypted form and are accessible only to the payment processing and fraud prevention teams.

Despite our best efforts, no method of data transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights or freedoms, 911bet will notify affected players at their registered email address within a reasonable timeframe and will take immediate steps to contain the breach, assess the impact, and prevent recurrence.

911bet retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods for each category of data are described below.

• Account registration data — retained for the lifetime of the account and for a minimum of five years after account closure to comply with AML record-keeping obligations.
• KYC and identity verification documents — retained for a minimum of five years after the conclusion of the business relationship, in line with financial crime prevention requirements.
• Financial transaction records — retained for a minimum of five years from the date of the transaction. This period may be extended where required by law or where a transaction is subject to ongoing investigation.
• Behavioural and usage data — retained for up to 24 months from the date of collection, after which it is aggregated and anonymised for platform analytics purposes.
• Customer support correspondence — retained for a minimum of three years from the date of the interaction, or until the resolution of any dispute arising from that interaction, whichever is later.
• Marketing consent records — retained for as long as you remain opted in, and for a minimum of three years after you opt out, as evidence of your original consent and subsequent withdrawal.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data forms part of a backup archive, it will be deleted from those archives in accordance with our standard backup rotation schedule, which does not exceed 90 days beyond the primary retention period.

As a player on 911bet, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account details. We will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data 911bet holds about you. We will provide this in a structured, commonly used, and machine-readable format upon verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Account details such as email address and phone number can also be updated directly through your Account Settings page.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to our legal retention obligations — data required for AML and KYC compliance cannot be deleted until the mandatory retention period has expired.
• Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while a complaint is under investigation.
• Right to data portability: You have the right to receive your personal data in a portable format and to transmit it to another service provider, where technically feasible and where the processing is based on consent or contract performance.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though such objections are subject to a balancing assessment.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will not charge a fee for processing a reasonable privacy rights request. However, we reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded or excessive, particularly if they are repetitive in nature.

If you have any questions, concerns, or complaints about this Privacy Policy, the data we hold about you, or the way in which we handle your personal information, please contact the 911bet support team using the details below. We are committed to addressing all privacy-related queries promptly, professionally, and in accordance with our legal obligations.

Privacy enquiries: [email protected]
Subject line: Privacy Policy Query
Response time: Within 2 business days for general queries; within 30 days for formal privacy rights requests

Please include your registered account username or registered email address in any privacy-related correspondence so that we can locate your account records and respond accurately. For formal privacy rights requests (access, erasure, portability), we may require you to verify your identity before processing your request. This is to ensure that we do not disclose personal data to, or action requests from, unauthorised individuals.

911bet will periodically review and update this Privacy Policy to reflect changes in our data processing practices, legal obligations, or platform features. The effective date at the top of this page will be updated whenever material changes are made. We recommend checking this page before each session if you wish to remain fully informed about how your data is handled. Continued use of 911bet following any update to this Privacy Policy constitutes your acceptance of the revised version.

By using 911bet.bio, you acknowledge that you have read and understood this Privacy Policy in full. For players aged 18 and above only. If you believe you have a gambling problem, please visit our Responsible Gaming page or contact our support team immediately — we are here to help.